5 Tips to Manage Quality Control for Amazon FBA

As an Amazon FBA, your priority should be ultimate customer satisfaction, achievable only when purchased products meet and exceed their expectations. When you get products from your suppliers, some products may have been damaged due to shipments or an oversight. Therefore, it is expedient to double-check all products you receive to ensure they are of the highest quality achievable. This is where quality control comes in very handy.

The goal of quality control, a step in the quality management process, is to uphold and satisfy standards for quality by comparing products to benchmarks to guarantee that errors are minimized or eliminated. Most people use statistical analysis and sampling, which involves using a quality inspector to examine the goods. An excellent quality control process reduces your chances of selling substandard goods drastically to customers and increases your customer star ratings to five and above.

Importance of quality inspection as an FBA seller

It would be best if you never ran a business based on assumptions. Many processes, stages, and personnel are involved in preparing a product for customer consumption. Hence, it would be unwise to assume the various teams in charge accurately handled all the stages. The error margin, though negligible, can cause you a lot of pain and loss if ignored. Never turn a blind eye to quality inspection, and here are some reasons.

Nips significant errors in the bud:

Quality inspection is paramount before shipment. This is because shipping comes at a cost, and it would be penny-wise and pound-foolish to refrain from investing in quality control before shipping the goods and paying more to import more durable products. Dealing with quality issues while your products are still in the factory is far less expensive. It costs more to resolve problems once they’ve gotten to you. Think about it; what would it cost to employ someone to redesign the items in your country? The amount of time you would waste. What would happen if the factory had to start over because of so many defects? Save yourself the stress of these worries and conduct inspections before shipping.

Saves your time and money:

There are several things money can get you, but time is not one of them. To correct defective products, you would have to reach out to the suppliers and explain the faults with an accompanying picture, wait for a response within or at their TAT, wait for the remaking of the product, and wait for shipping. While all this is in process, you would be losing time, and your clients might need to be patient enough to wait for the product to become available. Other e-commerce and logistics companies are waiting to grab your market share, so delay is dangerous. Also, remember that through this process, you would have to pay an extra fee for reshipping. This scenario explains how much time and money you could lose if you ignore quality control.

Boosts your customers’ trust in you:

If your clients know that you never sell substandard products, there is a 99.9% chance that they will always make you their first choice in buying that product. They are also very likely to recommend you to their friends and family. So why jeopardize this network by ignoring quality inspection on the goods you sell?

Five Tips For Managing Quality Control

Quality control is a process that requires thoroughness and the expertise of trained personnel. It also requires that you are very detailed in managing the process end to end. The five tips can help you with this.

Employ the expertise of a third party:

A vital component of your quality assurance strategy may also include independent reviews. EC Global Inspection Company is a third-party QA organization with a track record of seamless QC processes. From a distance of thousands of kilometers, a third-party company acts as your eyes and ears. They can notify you of production bottlenecks, identify product flaws, and generally work proactively to resolve problems before they become crises. While enhancing your credibility and reputation, they can also assist you in demonstrating conformity with international standards. You can rest assured that you follow all safety and human rights laws.

Respect individual differences:

If you don’t try to bridge the cultural gap, having a quality control program is insufficient. When working with a new factory, be curious about the local and regional cultures. Before a formal meeting, please get to know the factory owners and learn what they expect. Use references to understand how to communicate with factory owners, what matters to them, and how to invest in the relationship effectively. This intentionality will lead to a close partnership that supports you while facing business obstacles. Your factory partners will be willing to put in a lot of effort for you as you put a lot of effort into the relationship.

Have an effective quality control program:

An effective quality control program is the first step in the process. Create a set of standards you can share with everyone, from your domestic engineers to your foreign production managers. A solid quality control program considers the following:

  • Specifications and standards
  • Uniformity
  • Customer needs
  • Inspection standards
  • Sign-offs.

Not only is it crucial to create standards for various components of the production process, but it’s also critical to document everything.

Test everything:

At different production stages, you must stop and test. Usually, an Amazon tester would check samples of the products or buy them at discounted prices to try. Ensure you document all feedback, as this informs the final product and customer satisfaction. Do not leave anything to chance when testing because even a seemingly perfect sample can have faults that are not visible to the naked eye.

Get feedback:

Getting products from suppliers and selling them to the customer is a cycle in which you should not get involved without excellent customer feedback. Now and then, make an effort to hear what your customers are saying or not saying. Sometimes a reaction is all you need to make an informed decision.

Comply with Amazon: Do these checks.

You can carry out these checks to confirm that your products are amazon compliant.

Product labels: The details on a label on your product must be printed on a white background, and ensure the barcode is easily scannable.

Product packaging: Your product should be well packaged so that nothing gets in or out of it. Carry out carton drop tests to ensure the breakable items do not break, and the liquid things do not spill during shipment.

Quantity per carton: The number of products in a carton or park must be the same across the board to help for easy counting. An inspection company can do this quickly so that you can focus on other things.

Conclusion

EC global inspection has provided quality management services for various production and logistics companies for several years. We are dedicated to ensuring your customers consume only the best products so that you can gain their trust and boost sales. The quality inspection comes at a cost, so it might be tempting to skip this process but never yield to that temptation. A lot could be at risk.


Post time: Jan-15-2023